Anyone? Id really love to hear any opinions you guys may have.

I agree with Gunguy, its sounds like a door height adjustment issue. By your description of the problem, it sounds like the latch bolt is not clearing the lower opening in the lock plate. You can easily check that by transferring a small pencil mark,inline with the bottom of the lock plate opening, to the face of the jamb. Then bring the door within 1/4 of the mark and begin to engage the lock. When the lock sweep begins coming out of the door, you should be able to tell if it is high enough to clear the bottom of the opening. It seems strange that you would have been left in that situation, rather than the techs simply adjusting the door though.

Quote: Originally Posted by Gunguy45 Welcome to the Forums! It sounds like it just needs adjusting. Can you tell us the brand and model of the door? It may be that the latch mechanism needs to be turned 180...esp if this is a reversible direction door. The latches on sliding doors normally reach out then pull back, shouldn't need any forcing. Thanks for the reply. This may be a reversable door, but I don't think the latch is upside down. The hook that comes out of the latch points up. The problem is, as the latch is pushed down, the hook starts to lift, but if there is any resistance on the hook, some internal mechanism does not apply any pressure to the hook to force it up, unless the hook is half-way engaged before there is any resistance. So starting with the latch up and pushing it down, the hook hits the door jam, and does not engage to complete the lock, it hits a slight amount of resistance and the hook never comes out of the latch. However, if the hook is halfway out, it will forcibly engage the door jam and lock. The installer is adamant that this is the way the door is designed. I am skeptical.